FAQs

Here is a list of the most common questions that we get asked. If you have another, you can simply call us on: 01206 545700 and we will do our best to provide an answer.

+What’s in the price? 

Prices shown on the price list include – fridge, taps, waste kit, handles, top, hotplates with timer and where applicable microwave, combination microwave oven, dishwasher or oven. There are no hidden extras. The only extra cost is your choice of additions and delivery +VAT. Please call us for delivery charges.
(NB: Contract range does not include tap.)

+Is the kitchen guaranteed? 

All Elfin Kitchens are guaranteed for a period of one year from date of delivery, therefore please keep your delivery note and invoice as proof of purchase.

When a microwave, combination microwave oven, dishwasher, fan oven and extractor is supplied, complete the guarantee registration form enclosed with the unit. If you experience any difficulties please do contact us on 01206 545 700.

+Is it easy to clean? 

Yes, just use normal non-abrasive household cleaning products and special stainless steel proprietary cleaners for the top and stainless steel range. We recommend regularly cleaning with a sponge and soapy water, finished off with a few drops of baby oil on a dry cloth.

+How is my kitchen packaged? 

Every Elfin compact kitchen supplied is securely packaged in a corrugated cardboard box outer with internal preformed polystyrene protective sections. The 1200 and 1500 kitchen is mounted on 18mm chipboard to help prevent distortion when manoeuvring into position.

+What happens if any of the appliances fail? 

We only use branded appliances which all come with a manufacturers guarantee. If for any reason you do experience a problem then just contact the manufacturer direct or Elfin for guidance and help resolving the problem. If you experience problems beyond the 1 year guarantee period we hold a comprehensive range of spares.

+How quickly can I take delivery? 

We hold many models in stock. Following payment we can deliver within 3 working days or quicker if necessary. If we do not have the specified unit we can normally deliver on site within 2 weeks (10 working days).

+If we require multiple units can you deliver on time? 

Yes, we can deliver up to 70 kitchens direct to site at the appropriate times within 2 weeks of order.

+I have very restricted access; can the unit be dismantled for ease of movement? 

Yes, all the units can be easily dismantled into manageable sections and re-assembled near its fixing position, please consult us for instructions.

+If we don’t want to buy your wall cupboards can you supply matching handles? 

Yes, we hold handles in stock.

+What electrical supply do I need to provide? 

Every appliance including the hotplate has at least a 1 metre flex and 13amp plug fitted (with the exception of the fan oven). We strongly advise you to consult your electrician regarding the supply requirements. We do provide first fix instructions with socket outlet locations.

The power rating for each is:
Hotplates – 2.2 kW
Ceramic hob – 3 kW
Fan assisted oven – 1.45 kW
28 litre combination microwave – Max 2.6 kW
20 litre combination microwave – 2.1 kW
19 litre solo microwave – 1.2 kW
Compact dishwasher – 2.3 kW
Fridge – 100 W

+Does the kitchen come with a tap? 

Yes all our compact mini kitchens have a quality monobloc mixer tap included in the price.
(NB: Contract range does not include tap.)

+The hotplates and taps are very close together, is this safe? 

The design and construction has undergone and passed the European Union safety tests and has been issued with a European conformity certificate. A copy will be forwarded on request.

+Can I see a unit before making my purchase? 

We do have a number on display at our premises in Colchester and should you visit we could even make you a cup of tea and something to eat on our own installed Elfin kitchen.

+Does the unit come with a waste kit? 

Yes, every Elfin kitchen comes with an appropriate waste kit for its needs, however you will need to supply your own waste trap.

+My water supply services come in from a specific side, do I need to modify the kitchen unit? 

No, the units are handed (left and right), you can specify the side you require the sink. The sink side has a 50mm void between unit and wall allowing plenty of room for both the waste and water supply

+Is that right that every kitchen comes with a fridge? 

Yes, every Elfin compact kitchen has a 110 litre fridge, which includes a freezer compartment and is compliant with relevant energy legislation.