FAQs

Here is a list of the most common questions that we get asked. If you have another, you can simply call us on 01206 545700 and we will do our best to provide an answer.

What’s in the price?

Prices shown on the price list include – fridge, taps, waste kit, handles, top, hotplates with timer and where applicable microwave, combination microwave oven, dishwasher or oven. There are no hidden extras. The only extra cost is your choice of additions and delivery +VAT. Please call us for delivery charges. (NB: Contract range does not include tap.)

Is the kitchen guaranteed?

All Elfin Kitchens are guaranteed for a period of one year from date of delivery, therefore please keep your delivery note and invoice as proof of purchase.

When a microwave, combination microwave oven, dishwasher, fan oven and extractor is supplied, complete the guarantee registration form enclosed with the unit. If you experience any difficulties please do contact us on 01206 545 700.

Is it easy to clean?

Yes, please see care information for your Elfin kitchen in the following download.

Download Cleaning Directions

How is my kitchen packaged?

Every Elfin compact kitchen is supplied securely packaged in a corrugated cardboard box outer with internal corrugated edging and supports. (Please be sure to recycle all packaging materials.) The 1200mm and 1500mm kitchens are mounted on 12mm chipboard to help prevent distortion when manoeuvring into position.

What happens if any of the appliances fail?

We only use branded appliances which all come with a manufacturers guarantee. If for any reason you do experience a problem then just contact the manufacturer direct or Elfin for guidance and help resolving the problem. If you experience problems beyond the 1 year guarantee period we hold a comprehensive range of spares.

How quickly can I take delivery?

We hold many models in stock. Following payment we can deliver within 3 working days or quicker if necessary. If we do not have the specified unit we can normally deliver on site within 2 weeks (10 working days).

If we require multiple units can you deliver on time?

Yes, we can deliver up to 70 kitchens direct to site at the appropriate times within 2 weeks of order.

I have very restricted access; can the unit be dismantled for ease of movement?

Yes, all our kitchens can be dismantled into manageable sections and easily reassembled near its installation. Please look at the ‘How to’ section for the dismantling guides, or please call the office for help and advice.

If we don’t want to buy your wall cupboards can you supply matching handles?

Yes, we hold handles in stock.

What electrical supply do I need to provide?

Almost every appliance including the hotplates has at least a 1 metre flex and 13amp plug fitted (with the exception of the fan oven). We strongly advise you consult your electrician regarding the supply requirements. We do provide first fix instructions with socket outlet locations – please see the ‘installation’ section for the first fix guides.

The power rating for each is:

  • Hotplates – 2.2kW
  • Ceramic hob – 3kW
  • Fan assisted oven – 3.0kW
  • 30 litre combination microwave – 2.6kW
  • 20 litre combination microwave – 2.1kW
  • 20 litre solo microwave – 1.2kW
  • Compact dishwasher – 2.4kW
  • Fridge – 100 W

Does the kitchen come with a tap?

Yes, all our compact kitchens have a WRASapproved monobloc tap included in the price, with an optional upgraded tap which is also WRAS approved. (NB: The contract range does not include a tap.)

The hotplates and taps are very close together, is this safe?

The design and construction has undergone and passed the European Union safety tests and has been issued with a European conformity certificate. A copy will be forwarded on request.

Can I see a unit before making my purchase?

We have a very well stocked showroom with 15 different kitchens on display and if the particular model you’re interested in is not on display there is every chance we will have one in our warehouse where we stock nearly 300 kitchens ready for quick despatch.

Does the unit come with a waste kit?

Yes, all kitchens have the appropriate waste kit to suit its design. However, you will need to supply your own 40mm trap.

My water supply services come in from a specific side, do I need to modify the kitchen unit?

No, the units are handed (left and right), you can specify the side you require the sink. The sink side has a 50mm void between unit and wall allowing plenty of room for both the waste and water supply.

Does every kitchen come with a fridge?

Yes, the Premium, Economy and Economy Plus have a 118ltr A++ fridge, which includes a 14ltr 4* freezer compartment. The Entry range has a 81ltr A++ including a 10ltr icebox.

If you do require a compact kitchen without a fridge we can do this by simply replacing it with a 500mm cupboard, microwave housing or drawer set (not an option on the Entry range). Please do call us for a quotation.

What’s included in the delivery?

Delivery is a book-in service so the forwarders will telephone you to agree a day for delivery. It will be anytime between 8am and 6pm on the day you have agreed with the forwarding company. Delivery is a one man, kerb side only service, so please make sure you have help on site to move the units into and through the property. The driver will help where they can but will not be able to lift or carry your order into or through the property. Delivery will only be made to the nearest suitable spot. This may be the pavement if an obstacle or unsuitable surface is present (e.g. gravel, steps). It is not the driver’s responsibility to move the goods around the site. Please check your delivery when you receive it – any damages must be reported within 3 days of receipt. You have the right to refuse delivery of a damaged item, please inform us immediately by telephone or email if this is the case.

The units vary in weight and we would recommend at least 2 physically fit people to safely manoeuvre the units around the site and into position.

It is strongly advised that tradesmen/fitters are not booked in until goods have been delivered and checked.